Privacy Policy

Information We Collect

Tiny Bites Kids Dental Studio may collect information provided by parents, guardians or authorised caregivers, including:

• Parent or guardian name, phone number and email address
• Child’s name, age or date of birth
• Preferred appointment date and time
• Dental symptoms, concerns, medical conditions, allergies and medicines
• Previous dental treatment and relevant dental history
• Developmental, sensory, behavioural or communication requirements
• Dental photographs, X-rays, prescriptions or reports voluntarily shared with us
• Messages, questions and feedback

When you use the website, we may also collect technical information such as browser type, device type, IP address, pages visited, general location, referral source and website interaction data.

Please provide only the information reasonably required for your enquiry, appointment or dental care.

How We Collect Information

We may collect personal information when you:

• Book or request an appointment through the website
• Complete a contact or enquiry form
• Contact us by telephone, email or WhatsApp
• Share a dental image, report or prescription
• Make a payment
• Submit feedback or a review
• Browse or interact with the website
• Visit the clinic for consultation or treatment

We may also receive relevant information from an authorised parent, guardian, caregiver, referring dentist, doctor or healthcare professional.

How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Book, confirm, reschedule or cancel appointments
• Send appointment confirmations and reminders
• Prepare for the child’s dental visit
• Review medical, dental, sensory and communication needs
• Provide dental consultation and treatment
• Share preparation and aftercare instructions
• Process payments and issue receipts
• Maintain clinical and administrative records
• Respond to complaints and privacy requests
• Improve website performance and user experience
• Protect the clinic, patients and website from fraud or security threats
• Meet applicable legal and professional obligations

We will not use children’s health information for unrelated advertising.

Children’s Personal Information and Parental Consent

Tiny Bites Kids Dental Studio provides dental care to children, but the website is intended to be used by parents, lawful guardians and authorised adults.

Children should not independently submit personal, medical or appointment information through the website.

By submitting information about a child, you confirm that:

• You are the child’s parent, lawful guardian or authorised caregiver
• You have authority to provide the information
• The information is accurate to the best of your knowledge
• You consent to the clinic using the information for the stated purpose

Where required by applicable law, we will take reasonable steps to verify parental or guardian consent before processing a child’s personal information.

We do not knowingly sell children’s personal information, use it for behavioural advertising or request more information than reasonably necessary.

Appointment, Communication and Payment Information

Information entered into the website appointment system may be used to:

• Check appointment availability
• Confirm the selected date and time
• Generate a booking confirmation
• Contact the parent or guardian
• Send reminders or follow-up messages
• Prepare for the child’s visit

Appointment confirmation may be provided through the website, an on-screen message, booking reference, email, SMS, telephone or WhatsApp.

If online payment is available, payment details may be processed by an authorised payment-service provider. Tiny Bites may receive the transaction status, receipt details and limited billing information but may not directly store complete card or banking information handled by the payment provider.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep website features functioning
• Remember user preferences
• Understand website traffic
• Measure page performance
• Improve navigation and user experience
• Detect technical or security problems

Cookies may include essential, preference and analytics cookies.

You may block or delete cookies through your browser settings. Some website functions may not work correctly when cookies are disabled.

Third-party features such as maps, videos, social-media links or payment services may also place cookies according to their own privacy policies.

Sharing and Disclosure of Information

We may share personal information only when reasonably necessary with:

• Dentists and authorised clinic staff
• Dental laboratories and imaging centres
• Doctors or healthcare professionals involved in the child’s care
• Website hosting and technology providers
• Appointment, email, messaging and communication providers
• Payment processors and accounting providers
• Professional advisers, insurers or auditors
• Government, regulatory, judicial or law-enforcement authorities when legally required
• Emergency healthcare professionals when necessary to protect a child’s safety

Service providers are expected to use information only for authorised purposes and maintain appropriate confidentiality and security.

We do not sell or rent personal, medical or dental information.

Data Security and Retention

We use reasonable administrative, technical and organisational safeguards to protect personal information against:

• Unauthorised access
• Loss or misuse
• Accidental disclosure
• Improper alteration
• Unauthorised destruction
• Security incidents

These safeguards may include restricted access, passwords, secure systems, backups and staff confidentiality practices.

We retain information only for as long as reasonably necessary to respond to an enquiry, complete the requested service, maintain continuity of dental care, keep required clinical or billing records, handle complaints or disputes, and meet legal or professional obligations.

Information that is no longer required may be deleted, anonymised or securely disposed of, subject to applicable record-retention requirements.

Your Privacy Rights and Grievances

Subject to applicable law, a parent, guardian or individual may request to:

• Know whether their personal information is being processed
• Receive information about the data held
• Correct inaccurate information
• Update outdated information
• Complete incomplete information
• Request deletion of information that is no longer required
• Withdraw consent where processing is based on consent
• Raise a complaint or grievance
• Request information about how personal data has been shared

Before acting on a request relating to a child, we may verify the identity and authority of the person making the request.

Some information may need to be retained for treatment safety, clinical records, billing, legal compliance or the defence of legal claims.

Please include your name, contact details, relationship to the child and a clear description of your request.

Third-Party Services, Policy Updates and Contact Details

Our website may link to third-party services such as WhatsApp, Google Maps, social-media platforms, payment gateways or video platforms.

These services may independently collect and process information according to their own privacy policies. Tiny Bites Kids Dental Studio is not responsible for the privacy or security practices of external platforms.

We may update this Privacy Policy when our website, appointment system, services, technologies or legal obligations change. The updated version will be published on this page.